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Customer Service Training Programs

Customer Service Training Programs in Kenya

To meet the rapidly changing customer expectations and behaviors, Kenya Motivation Speakers has developed comprehensive and proven professionals in the customer experience field to help organizations optimize their customer services. The major services involve designing different and seamless customer experiences to enhance customer satisfaction, and identifying and deploying customer service solutions within the organization’s teams to speed up their digital transformation to align with their customer expectations. Request a consultation today with Kenya Motivation Speakers for the best customer service training programs.

 

Customer Service Training Outcomes.

Customer’s needs are well addressed

Professional communication skills and techniques are developed

There is employee retention which improves customer satisfaction.

Increase in revenues as a result of good customer service

Happy customers build a better reputation

Increased customer care decreases churn

Business longevity

Improved customer lifetime value

Employee happiness increases customer happiness

Who should join the Customer Service Training Program.

Customer Service Representatives

Front Desk Associates

Technical Support Representatives

Social Media Customer Care Associates

Member Services Specialists

Training Program Duration.

Crush Program (4Hrs)

Executive Program (One Day)

Full Doze ( 3 Full Days)

Staff Training Photos.

Training Testimonials.

Customer Service Training Program.

Excellent Customer Course Outline

Three fundamental elements: What defines customer service

Essential soft skills for a successful customer service interaction

Significance of first impressions in building customer trust and confidence

Effective customer service and non-verbal communication

Building telephone etiquette for over-the-phone services

Importance of tone of voice in providing customer service

Customer service accountability: How to win a customer's heart

Consumer satisfaction theories: understanding customer needs

Building an effective customer service model

Role of corporate culture on building customer service

Major skills for every customer service personnel

Problem solving and addressing customer complaints

The impact of new technology on customer service

Request Quote/Make Enquiry        0725 282828

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